Work from Office
Full Time
Role Overview:
As a Customer Support Executive, you will be the voice of Pokonut, responsible for building a strong rapport with customers, addressing theirqueries, and ensuring a seamless customer experience. This role involves both telecalling and managing inbound calls effectively.
Key Responsibilities:
1.Telecalling:Proactively reach out to customers to share information about offers, product launches, and updates.Conduct follow-ups on inquiries, feedback, and complaints.2.Inbound Call Management:Handle customer inquiries and concerns promptly and professionally.Provide accurate information about products, orders, and policies.3.Customer Query Resolution:Respond to emails and WhatsApp messages in a timely and empathetic manner.Resolve customer complaints, escalating issues to relevant teams when necessary.4.Order Assistance:Guide customers through the order placement process and provide support with tracking and cancellations.Ensure all customer interactions are logged and documented for future reference.5.Collaboration:Work closely with the sales, marketing, and operations teams to improve customer satisfaction and streamline processes.6.Reporting:Maintain daily records of calls, queries, and resolutions for performance tracking.
Skills:
Excellent verbal and written communication in Hindi.Strong interpersonal skills and a customer-centric attitude.Ability to multitask and work under pressure.Profciency in MS Ofce and CRM tools is a plus.Personality Traits: Empathetic, patient, and proactive problem-solver.Knows to Speak and write Hindi
Pokonut
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