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Niit Learning Systems
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Customer Support Executive

Customer Support Executive

Niit Learning Systems

0 - 3 years

2 - 3 Lacs

kolkata

Posted:9 hours ago| Platform:

Apply

Skills Required

international voice process international bpo us process healthcare bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

Location:

Shift Timing:

Process Type:

Package

Please connect with me for the further discussion - +91 93544 82536 (WhatsApp)

Benefits:

One side Cab Facility
Night shift allowance 0 to 3,000 PM
Rotational shift predominantly night shifts
2 week offs -Rotational /Split
Night /Odd hours drop provided 7 pm to 7 am (Day time no transport -One-way transport provided)
Self-Travelling & Out of boundary Not considered

Job Overview:

Voice/Blended Support Team

Key Responsibilities:

Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.

Eligibility Criteria:

12th Pass,Graduates (BBA/BMS, Bcom, B.A, BFA, B.Pharma, BSC except Tech stream)
with excellent communication skills are encouraged to apply.
Preference given to candidates with prior
BPO experience
and
complete joining documentation
.
Not eligible:
Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory:
PAN card is required during the hiring process

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