1 years
0 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
🚨 We're Hiring!
Associate / Sr. Associate – Customer Support (Voice Process)
📍 Location: Noida
🏢 Work Mode: On-site
🕒 Shift Timings: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM
📆 Working Days: 6 days/week
👥 Experience: 6 months – 1 year
💡 About the Company
our client is a fast-growing healthtech company revolutionizing how people access and manage healthcare. We are on a mission to deliver smart, seamless, and affordable healthcare solutions through innovative digital tools and services—empowering individuals and organizations alike . Position Overview:-
We are seeking dedicated and customer-focused professionals for the role of Associate / Senior Associate – Customer Support (Voice Process) to join our dynamic team in Noida.
Key Responsibilities:
📍Handle inbound and outbound voice calls with professionalism and empathy.
📍Address customer queries and concerns effectively, ensuring prompt resolution.
📍Maintain accurate documentation of all customer interactions.
📍Collaborate with internal teams to ensure smooth issue resolution and service delivery.
📍Communicate textually as well as verbally with end users.
📍Coordinate with customers, labs, hospitals to ensure the service.
Desired Skills & Qualifications:
👉Minimum 6months-1 year of experience in a voice-based customer support role.
👉Excellent verbal communication skills in English and Hindi.
👉Strong interpersonal skills and the ability to remain calm under pressure.
👉Ability to adapt to a fast-paced and dynamic work environment.
👉Basic computer proficiency and CRM tool knowledge is a plus.
📩 How to Apply:
Send your resume to: [unnati@nextmantra.in]
Or message me directly here on LinkedIn.
Let’s build healthier lives together — join us!
Next Mantra Solution Private Limited
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