Customer Support Executive

0 - 2 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Share your profile on - barbee.singh@mgcsinfo.com

 

Handle customer calls & share Sharekhan research
Place secure orders in client accountsShare market news & updatesReconnect with clients via after-hours callsCandidates with NISM 8 Certification will be given preference.

 

Role Highlights: Customer Service (Freshers and Experienced required)

Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
Record and categorize all customer interactions.Interact with internal department for query resolution, maintain regular follow-ups.Provide regular updates to the Customer for attempted open cases.Adhere to the servicing escalation matrix so that specified TATs are achieved. 

Candidate Profile:-

Graduates with good communication skills
Basic Knowledge of Share MarketCandidate with same industry or similar experienced are preferred

Interview Details:

 

Location : Gigaplex, Arioli, Navi Mumbai , bldg. no .09 , floor 10.
Working Days: Monday to SaturdayHours: 9 AM 6 PM CTC: Freshers : 2.60 CTC P.A (on third-party payroll) Experience : Depends on last CTC drawn.

Please note for Customer Service we have 2 shift which is only for a male Candidates

1st Shift 9-6 pm

2ND Shift  3-12 pm.

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