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Customer Support Executive

Customer Support Executive

Ltimindtree

1 - 3 years

1 - 4 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

International Voice Process Domestic Voice Process Bpo Voice Voice Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

CSA Responsibilities: Process Knowledge Ensure detailed knowledge of the products and services offered. Should be able to take ownership of customer queries and provide accurate information. Application Knowledge Ensure complete command over the tools and applications used. Prior knowledge of contact center/chat applications, ticketing tools, email would be preferred. Documentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint. Typing speed - Good typing speed of 35 WMP with a 80% accuracy is preferred. Customer Service Orientation – Should have a good understanding of customer service. Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer. Productivity – Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner. Team player - Should be a team player, display a positive attitude and open to constructive feedback. Shift Flexibility - Should be willing to work in a 24/7 shift environment and be flexible with any changes in work window as per client requirement. Should be open to split week offs and willing to support additional work hours during peak season. Continuous learning – Should display inquisitiveness and an appetite for constant learning and skill upgradation Computer Basics - Should have a basic understanding of operating on a laptop/desktop. Requires basic knowledge of keyboard shortcuts across common email, browser and Office applications. Prior work experience - Any prior work experience in an international customer service environment handling customer request would be preferredRole & responsibilities Preferred candidate profile

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Ltimindtree

www.ltimindtree.com

Information Technology and Services

Bangalore

30,000+ Employees

358 Jobs

Key People

Debashis Chatterjee

CEO & Managing Director
Siddharth Venkataramakrishnan

Chief Financial Officer
Jagadish S

Chief Technology Officer

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Customer Support Executive

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Skills Required

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