Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in ahmedabad
>
Escad Engineering
>
Customer Support Executive -L1

Customer Support Executive -L1

Escad Engineering

2 - 7 years

4 - 9 Lacs

ahmedabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer support zendesk freshdesk documentation customer care service customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Work on contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving the CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Requirements

Bachelor of Engineering (preferred IT-CE background).

02 years of prior experience in customer support service.

Good written and oral communication skills.

Excellent customer handling skills.

Experience with ticketing tools like Freshdesk, Zendesk.

Corporate emailing and documentation knowledge.

Knowledge of Excel, Word, and PowerPoint.

Experience in creating FAQs and building a knowledge base.

More Jobs at Escad Engineering

Customer Support Executive -L1

Ahmedabad

2.0 - 7.0 yrs

INR 4 - 9 Lacs

Customer Support Executive -L1

ahmedabad

2.0 - 7.0 yrs

INR 4 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Escad Engineering

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support Executive -L1