Key Responsibilities Respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Work on contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving the CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Requirements Bachelor of Engineering (preferred IT-CE background). 02 years of prior experience in customer support service. Good written and oral communication skills. Excellent customer handling skills. Experience with ticketing tools like Freshdesk, Zendesk. Corporate emailing and documentation knowledge. Knowledge of Excel, Word, and PowerPoint. Experience in creating FAQs and building a knowledge base.

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Customer Support Executive -L1

Ahmedabad

2.0 - 7.0 yrs

INR 4 - 9 Lacs

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