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Jones Recruitzo
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Customer Support Executive

Customer Support Executive

Jones Recruitzo

1 - 6 years

4 - 6 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

international voice process us calling us process us voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Shift:

About the Company

Jones Elite Constructions is a trusted property services provider across major states and cities in the USA. With decades of industry experience, the company manages everything from minor repairs to large-scale property projects, offering reliable and customized solutions to property management partners.

Job Overview

Customer Support Executives

Key Responsibilities

Handle inbound and outbound calls with US-based clients, tenants, and vendors
Create and manage work orders and service requests
Coordinate with vendors and internal teams to ensure timely service delivery
Act as the primary point of contact for project-related communication
Track service timelines, updates, and completion status
Maintain accurate documentation and updates in project management systems
Follow up on delays, resolve issues, and keep customers informed
Track expenses, approvals, and service completion records
Verify vendor invoices and required documents
Ensure customer satisfaction through clear communication and follow-ups

Skills & Experience Required

Excellent verbal and written communication skills in English
Experience in international voice process (US preferred)
Experience in international sales or customer support
Ability to handle high call volumes (inbound & outbound)
Strong interpersonal and relationship-building skills
Customer-focused approach with strong problem-solving abilities
Target-driven mindset and ability to work in a fast-paced environment

Why Join Us

Stable US process with night shift allowance
Two-way cab facility
Opportunity to work with international clients
Growth opportunities within operations and project coordination

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