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Customer Support Executive

0 - 3 years

36 - 54 Lacs

Posted:3 days ago| Platform: Foundit logo

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Job Description

Description

We are seeking a Customer Support Executive to join our dynamic team in India. The ideal candidate will be responsible for delivering exceptional customer service and support, ensuring a positive experience for our clients.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information and assistance to customers regarding products, services, and policies.
  • Resolve customer complaints and issues effectively, ensuring customer satisfaction.
  • Document and track customer interactions using the CRM system.
  • Collaborate with team members and other departments to improve customer service processes.
  • Identify trends in customer feedback and suggest improvements to enhance the customer experience.

Skills and Qualifications

  • Strong communication skills, both verbal and written.
  • Proficiency in using customer support software and CRM tools.
  • Basic understanding of customer service principles and practices.
  • Ability to handle difficult situations and customer complaints with empathy and professionalism.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work in a fast-paced environment and manage multiple tasks efficiently.

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