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Customer Support Executive

1 - 4 years

2 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Greetings from IntouchCX!

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page [here](https://www.intouchcx.com/differentiators/our-story).

Job Summary:

We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals with at least 6 months of experience in a chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment.


Key Benefits:

  • Provident Fund (PF) & ESI / Health Insurance

  • 2-Way Transportation (Pick-up & Drop)

  • Incentive Plans Based on Performance

  • 5 Working Days with 2 Weekly Offs

Key Responsibilities:


Handle customer queries via live chat in a professional and timely manner

Provide accurate information about products and services

Resolve complaints efficiently and escalate issues when necessary

Need to handle 2 chats at a time

Meet or exceed individual KPIs including response time, resolution rate, and customer satisfaction

Requirements:

Minimum 6 months of experience in an international chat-based customer support role

Excellent written communication skills in English

Strong interpersonal and problem-solving skills

Ability to handle multiple chats simultaneously

Flexibility to work in rotational shifts (including night shifts)

Typing speed of 30-35 WPM with 80+accuracy

Familiarity with CRM/chat tools preferred

Preferred Candidates:

Ready to join immediately

Prior experience handling US/UK/Australian customers

Comfortable working in a high-performance, target-driven environment


Contact HR Saikiran

Call: 9581035159

WhatsApp: 9581035159

Email: mahanthi.saikiran@intouchcx.com


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IntouchCX
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

195 Jobs

    Key People

  • Rohit S. Girdhar

    CEO
  • Robert G. McMillan

    COO

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