Posted:2 weeks ago|
Platform:
Work from Office
Full Time
• Revert on chats written by the customer on a variety of issues
• The Agent will have to present and sell company services to current and potential customers
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the tea
1) Excellent in written and verbal English communication
2) Strong phone contact handling skills, email writing skills and active listening
3) Good problem-solving skills
4) Professional & courteous in speaking and writing
5) Ability to analyse data and diagnose the issue
6) Ability to multi-task, work through multiple system for diagnosis, prioritize, and manage time effectively
7) Ability to liaise with customers at all levels
8) Ability to handle and resolve complex customer calls
9) MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint
One-way cab facility
Shuttel Service upto nearest metro (Raidurg Metro)
Firstsource
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