Posted:2 days ago|
Platform:
On-site
Full Time
Key Responsibilities:
Respond to customer queries via phone, email, chat, and social media in a professional, courteous manner.
Provide detailed product information, styling advice, and size guidance for women’s wear.
Handle returns, exchanges, and complaint resolutions with empathy and efficiency.
Track customer orders and provide timely updates.
Collaborate with internal teams (logistics, sales, and marketing) to resolve customer issues quickly.
Maintain accurate records of interactions and follow up to ensure customer satisfaction.
Suggest improvements to enhance customer experience.
Requirements:
Prior experience in customer service or fashion retail preferred.
Strong understanding of women’s wear, fabrics, sizes, and styling.
Soft-spoken, polite, and patient with excellent listening skills.
Ability to empathize and find effective solutions to problems.
Proficient in spoken and written English; knowledge of Hindi or other regional languages is a plus.
Comfortable using CRM tools, email, and chat platforms.
Strong organizational skills and attention to detail.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
House of Kari
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