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Customer Support Executive - HelloDesk I Prraniganga.com

Customer Support Executive - HelloDesk I Prraniganga.com

Anmol Feeds

1 - 3 years

1 Lacs

kolkata

Posted:3 weeks ago| Platform:

Apply

Skills Required

telesales inbound calls outbound calling outbound sales telecalling domestic calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job location: Newtown,Kolkata

Working days: 6 days a week(rotational off)

Time: Shift 1:9.00 a.m to 5.30 p.m & Shift 2: 10.00 a.m to 2 p.m & 6.00 p.m tp 10.00 p.m

Key Responsibilities:

Make outbound calls to potential customers from provided leads.
Receive inbound calls and handle queries of customers & Clients.
Explain products/services clearly and effectively.
Handle customer queries and provide accurate information.
Maintain call records and update CRM regularly.
Follow up with interested leads and schedule appointments, if required.

Key Skills:

Good communication skills in [ e.g., Bengali, Hindi].
Basic computer knowledge (MS Office, CRM tools).
Polite and confident telephone manner.
Proactive.

Qualifications:

Minimum Graduate.
Prior experience in telecalling/ telesales is mandatory.
Preferred Male candidates.

Preferred candidate profile

Role: Customer Onboarding - Voice / Blended

Industry Type: Agriculture / Forestry / Fishing (Agri-tech) / BPO / Insurance / Telecom

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

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Customer Support Executive - HelloDesk I Prraniganga.com