Customer Support Executive

Role Overview: You will be a Customer Support Executive for the International Voice Process team in Chennai. Your main responsibility will be handling customer interactions with professionalism and excellent communication skills. Key Responsibilities: - Handle inbound and outbound calls with international clients - Address customer inquiries, complaints, and service requests in a professional manner - Provide accurate information about products, services, and policies - Identify customer needs and provide effective solutions - Escalate unresolved issues to the appropriate departments when necessary - Maintain a calm and empathetic tone during challenging interactions - Meet or exceed KPIs such as call handling time, first-call resolution, and customer satisfaction - Participate in regular training and feedback sessions to enhance performance - Maintain high standards of service quality and professionalism Qualifications Required: - Minimum 1 year experience in BPO (Voice Process Preferred) - Fluent English proficiency with a neutral accent - Active listening skills to understand customer concerns clearly - Clear articulation and tone modulation for effective conversations - Empathy and patience to handle diverse customer moods - Stress management in high-pressure environments - Ability to multitask across systems and customer queries - Team collaboration and coordination with support departments - Goal-oriented mindset to achieve KPIs like call resolution and CSAT scores (Note: Any additional details of the company were not provided in the job description.),