Customer Support Executive For International Voice Process

0 - 3 years

0 - 2 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice Process

Role & responsibilities:

  • Handle inbound and outbound customer calls for international clients (e.g., US/UK process)
  • Resolve queries related to billing, products, services,
  • Maintain a high level of professionalism and empathy during all customer interactions
  • Document call information and update systems accurately
  • Follow company procedures and comply with data privacy regulations

Preferred candidate profile:

Requirements:

  • Education:

    • Graduates and undergraduates (with minimum 6 months of BPO experience) are welcome
    • B.Sc / B.Tech / B.E / Postgraduates are not eligible as freshers

    • Candidates from

      B.Sc / B.Tech / B.E / Postgraduate

      backgrounds

      must have a minimum of 1 year of experience in a customer support role

  • Skills:

    • Excellent spoken English with a neutral/global accent
    • Strong interpersonal and listening skills
    • Basic computer proficiency and ability to multitask
    • Customer-focused mindset with problem-solving ability

Work Schedule:

  • UK Rotational shifts including night shifts (based on international process)
  • 5 days working with 2 rotational weekly offs
  • Work from Office (No WFH option)

  • One way free cab facility( perks)

If you are interested please share your resume or contact:

HR- Kanak Kumari

Phone- 6361345172

or mail to kanak.kumari@firstsource.com

Walkin Details:

FIRSTSOURCE SOLUTIONS LTD.

HR - *Kanak* phone- 6361345172

3rd floor, Block - Dragon Fly (Last Block).

*Brigade Tech Gardens.*

Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037.

Please mention below details on the CV before submitting.

HR - *Kanak*

*Carry one of the original id proof hard copy along with you.*

*

Brigade Tech Gardens

1800 102 0115

https://maps.app.goo.gl/LfMaKY839v2e9S1AA

Disclaimer:

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Business Process Outsourcing (BPO)

Mumbai

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