Customer Support Executive, Finance Domain

1 - 3 years

1 - 2 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Customer Support Executive

You will work closely with clients to guide them through account operations, trading tools, and platform navigation, while maintaining high standards of professionalism and customer satisfaction.

Key Responsibilities:

  • Respond to customer queries via chat, email, and calls.
  • Assist clients with financial product information and platform usage.
  • Resolve issues related to accounts, transactions, and onboarding.
  • Document interactions and follow up for timely resolution.
  • Collaborate with internal teams to enhance the customer experience.
  • Stay updated with financial products, stock market trends, and regulations.

Qualifications:

  • Bachelors degree in

    Finance, Commerce, Business, or related field

    .
  • 1–3 years of experience in

    customer support

    or

    financial services

    .
  • Strong understanding of

    stock markets

    ,

    trading

    , and

    investment products

    .
  • Proficiency in English and Hindi communication.
  • .

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