Customer Support Executive-Female Candidate only

As a Customer Care Executive in the travel industry, your role is crucial in providing exceptional customer service and support to ensure a positive travel experience for travellers. Your primary responsibility is to address customer inquiries, resolve issues, and maintain strong relationships with customers. Key Responsibilities: - Respond promptly and courteously to customer inquiries through phone, email, or chat channels. - Listen attentively to customer concerns, understand their travel needs, and offer appropriate solutions. - Follow up with customers to confirm that their issues have been resolved to their satisfaction. - Effectively communicate travel details, policies, and procedures to customers. - Relay customer feedback, suggestions, and concerns to help enhance service quality and customer satisfaction. Qualifications Required: - Previous experience in customer service roles, preferably in the travel industry. - Strong communication skills and the ability to empathize with customers. - Excellent problem-solving skills and the capacity to handle customer issues efficiently. - Attention to detail and the ability to multitask effectively. - Flexibility to work in a fast-paced environment and adapt to changing priorities. Please note that this position is full-time and permanent, requiring in-person work at the specified location.,