Customer Support Executive

0 years

2 - 3 Lacs

Posted:9 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company: XLogic Academy
Job Type: Full-Time
Salary: ₹20,000 – ₹30,000 per month

About the Role

XLogic Academy is hiring a dedicated Customer Support Executive to handle social media inquiries, attend calls, follow up on leads, and convert them into admissions. This role requires excellent communication, strong convincing ability, and a student-friendly attitude.

Key Responsibilities

  • Manage chat and message interactions on social media platforms (Instagram, Facebook, WhatsApp, LinkedIn)
  • Attend incoming calls and make outbound follow-up calls
  • Perform lead follow-ups consistently via calls, WhatsApp, and chat
  • Understand student goals and recommend suitable training programs
  • Convert leads into admissions by effective communication and persuasion
  • Maintain accurate lead records in Excel/CRM tools
  • Coordinate with the admissions team to ensure seamless onboarding
  • Respond promptly and professionally to all inquiries

Required Skills

  • Excellent communication skills (English & Malayalam preferred)
  • Strong convincing and negotiation abilities
  • Ability to handle multiple chats and calls simultaneously
  • Familiarity with social media platforms
  • Customer-centric mindset with patience and clarity
  • Ability to achieve monthly lead conversion targets

Qualifications

  • Any degree (freshers & experienced candidates can apply)
  • Experience in customer support, tele calling, or EdTech sales is an advantage

Work Schedule

  • Full-Time
  • Monday to Saturday
  • Office-based role

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

  • Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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