Customer Support Executive

About Dream On Travel

Dream On Travel is a leading Tamil travel community based out of Coimbatore. We specialize in organizing group trips for solo and group travelers. Our vision is to bring together like-minded travel enthusiasts, curate unique itineraries, and explore the endless wonders of the world. We are looking for fellow dreamers who are passionate about what they do, crave to learn more, and love travelling!

About the role:

We are looking for an experienced client associate who can effectively communicate with customers, calmly explain the packages, and handle inquiries and complaints in a nuanced and composed manner. 

Responsibilities

• Communicate and negotiate effectively with customers and develop strong relationships with travellers
• Keep track of inquiries and conversions
• Maintain a record of bookings, refunds, transportation, and others
• Work with operation and marketing teams to ensure clear and smooth travel plans

Requirements:

• 1-2 years of proven experience as a client associate/sales executive/customer service or similar role
• Have a knack for selling and is excellent at communication
• Proficient in Tamil and English
• Ability to interact and negotiate with customers effectively
• Coordinate with the marketing and operations team in terms of payments, refunds, and any complaints to ensure a smooth travel experience
• Bonus: Good knowledge of travel destinations