Customer Support Executive (CSE)

Job Description

Customer Support Executive – Join the Svastika Team at Wildship Enterprises At Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers. What You'll Do: Respond to Customer Queries: Handle inbound and outbound emails, messages, and support tickets in a timely and professional manner. Resolve Issues Efficiently: Address product-related inquiries, order issues, delivery concerns, and other customer needs with clarity and empathy. Maintain Customer Records: Update CRM tools and maintain accurate records of all interactions and resolutions. Collaborate Internally: Coordinate with relevant teams (logistics, operations, content, etc.) to resolve customer concerns effectively. Ensure Customer Satisfaction: Follow up with customers to ensure their issues are fully resolved and gather feedback to improve service. Contribute to Improvement: Share customer insights and suggest improvements in processes to enhance the overall customer experience. Who You Are: Excellent written and verbal communication skills. Prior experience in customer support, preferably in e-commerce or D2C brands. Comfortable using email, ticketing platforms, and CRM tools. Empathetic, solution-oriented, and calm under pressure. A team player with a positive attitude and problem-solving mindset. Fluent in English and Hindi (additional languages are a bonus). What We Offer: A friendly, supportive work culture where your voice matters. Opportunities for skill development and career growth. A chance to work with a purpose-driven brand that’s growing rapidly. A creative environment that values empathy and customer-first thinking. Work Schedule: Working Days: Monday to Saturday Saturday Structure: 2 Saturdays – Half-day on-site 2 Saturdays – Work From Home (WFH) If you're passionate about helping people and want to be a part of a growing team that values communication and care, we’d love to hear from you. Apply now and be the reason someone loves shopping with Svastika! Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person Speak with the employer +91 8879062193