Customer Support Executive (CSE)

Customer Support Executive

Company: ICICI Lombard, Lower Parel
Location: Mumbai
Job Type: Full-Time
Salary: ₹17,000 to ₹21,000 per month
Work Schedule:Day Shift (Onsite)

We are looking for a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will have strong communication skills, proficiency in Microsoft Excel, and the ability to manage customer queries efficiently. In addition to customer support, this role involves assisting the MIS team with dashboard creation, report generation, and maintaining data accuracy across systems. The candidate will also help resolve issues related to policies, technical errors, health insurance, and diagnosis concerns.

Key Responsibilities:

• Customer Support & Issue Resolution:
• Guide customers on understanding, updating, and adding insurance policies.
• Resolve queries related to policies, health insurance, medications, and reimbursements.
• Identify and analyze technical issues; coordinate with relevant departments for resolution.
• Handle diagnosis-related concerns, such as doctor availability and location mismatches.
• Provide timely and professional support via calls, emails, and in-person interactions.

Requirements:

• Bachelor’s degree in any field.
• 0–3 years of experience in customer service, preferably in healthcare or insurance.
• Proficient in Microsoft Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong attention to detail and a problem-solving mindset.
• Ability to multitask and manage priorities effectively.

Apply :
Email ID : [email protected]
Mobile : 7738919026

Job Type: Full-time

Pay: ₹17,000.00 - ₹21,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you ready for rotational week off?

Willingness to travel:

• 50% (Required)

Work Location: In person

Speak with the employer
+91 7738919026