Customer Support Executive (CSE)

1 years

3 Lacs

Posted:3 weeks ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive – Razorpay Process

Location:

On-site – Bangalore

Process:

Razorpay

Employment Type:

Full-time

Salary / CTC:

  • Freshers: ₹25,000 CTC (₹20,000 Take Home)
  • Experienced: ₹27,000 CTC (₹22,000 Take Home)
  • 1+ Years Exp: ₹30,000 CTC (₹25,000 Take Home)

Shift & Working Days:

  • Shift: 8 AM – 8 PM (Any 9 hours)
  • 6 working days with 1 rotational weekly off

Experience Required:

  • Freshers & Experienced candidates welcome
  • 1+ year relevant experience preferred for higher CTC

Educational Qualification:

  • 12th Pass / Graduate (Any Stream)

Required Skills & Competencies:

  • Excellent verbal and written communication in English & Hindi
  • Strong customer handling and problem-solving abilities
  • Basic computer literacy (MS Office, typing, navigation, CRM tools)
  • Ability to multitask in a high-volume environment
  • Interpersonal skills and professional attitude

Nice-to-Have Skills:

  • Experience in fintech or BPO customer support
  • Familiarity with payment platforms and financial transactions

Roles & Responsibilities:

  • Handle inbound and outbound queries for Razorpay services
  • Provide clear, accurate, and timely information to customers
  • Maintain CRM or tracking systems with customer interactions
  • Escalate unresolved issues to the relevant department
  • Follow process guidelines and quality standards
  • Support the team in achieving daily and weekly targets
  • Ensure compliance with company policies and KYC norms

Hiring Need:

Immediate

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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