Customer Support Executive (CSE)

Job Description: Customer Support Executive

Position: Customer Support Executive
Experience: 0–3 Years (Freshers can apply)
Location: [Your Company Location]
Employment Type: Full-time

About the Role:

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience across various communication channels (calls, emails, chat, etc.).

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat support for customer queries.
• Provide accurate information and resolve issues in a timely manner.
• Maintain customer satisfaction by delivering professional and friendly service.
• Record customer interactions, complaints, and feedback in the system.
• Escalate unresolved issues to the concerned department for quick resolution.
• Follow communication scripts and company policies to maintain service quality.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications:

• Graduate/Undergraduate in any discipline.
• Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
• Strong problem-solving skills and ability to handle customer concerns patiently.
• Basic computer knowledge (MS Office, CRM tools preferred).
• Ability to work in a fast-paced environment with flexible shifts.

Benefits:

• Competitive salary with performance incentives.
• Growth opportunities and career development.
• Supportive work culture and training programs.
• Health and wellness benefits (if applicable).

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person