Customer Support Executive (CSE)

About US: JUST IN TIME is India’s leading retailer of global watch brands. We strive to provide all kinds of watches, from classic to the latest designs. As the authorised retailer of more than 40 international brands, we sell authentic products with warranties. JUST IN TIME has an amazing collection that showcases timeless design and innovation. We take steps to offer the best timepieces to our customers. JUST IN TIME has over 75 plus stores across India to offer the best daily wear, luxurious, fashionable, and smartwatches.

Job Location: Matunga

Job Timing: 10.30 am to 7.30pm

Outline of the Job

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Responsibilities

· Respond to customer queries in a timely and accurate way, via phone, email or chat

· Answering incoming calls, emails, and chats from customers and resolving their issues or inquiries in a timely and professional manner.

· Providing information about our products, services, features, pricing, and policies to customers and potential customers.

· Escalating complex or technical issues to the appropriate department or supervisor for further assistance.

· Following up with customers to ensure their satisfaction and loyalty.

· Documenting customer interactions and feedback in our Omni channel system and generating reports as needed.

· Assist in training junior Customer Support Representatives

Requirements and skills

· Excellent communication, listening, and problem-solving skills.

· Proficiency in languages English, Hindi any other language is a plus.

· A positive, friendly, and empathetic attitude towards customers and colleagues.

· Excellent communication and problem-solving skills

· Multi-tasking abilities

· Patience when handling tough cases

· A flexible schedule and availability to work in shifts, weekends

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person