Customer Support Executive (CSE)

Job description:

Job Title: Customer Support Executive
Location: Chennai
Experience: 0 to 6 Months

About the Role:

We are looking for a motivated and enthusiastic Customer Support Executive to join our team. The ideal candidate should have basic knowledge of ERP products and a passion for delivering excellent customer service. This role is a great opportunity for freshers or early-career professionals looking to grow in the software support domain.

Key Responsibilities:

• Respond to customer inquiries through phone, email, or chat in a polite and professional manner.
• Provide accurate and timely information regarding ERP products, services, and company policies.
• Assist customers in resolving basic issues or escalate complex cases to the senior support team when required.
• Maintain and update customer records with accurate documentation of all interactions.
• Support customers with ERP product features, order status, and basic troubleshooting.
• Collaborate with team members and supervisors to ensure smooth workflow and timely issue resolution.
• Meet performance metrics such as response time, issue resolution, and customer satisfaction.
• Stay updated on company products, service enhancements, and support procedures.
• Learn and effectively use customer support and ticketing software to handle customer requests.

Qualifications & Skills:

• Bachelor’s degree in any discipline.
• 0 to 6 Months of experience in customer support or software product support (ERP knowledge preferred).
• Basic computer skills (MS Office, Email, Internet navigation).
• Strong verbal and written communication skills in English and Tamil.
• Candidates who can speak Telugu will have an added advantage.
• Hindi proficiency is optional.
• Good problem-solving ability and attention to detail.
• Positive attitude, willingness to learn, and ability to work in a team environment.
• Time management and multitasking skills.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person