Customer Support Executive (CSE)

1 years

2 - 4 Lacs

Posted:1 month ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive
Job Type: Full-Time
Experience: Graduate Freshers / Undergraduates with Minimum of 6 Months Experience
Joining: Immediate

Job Description:
We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The ideal candidate will be responsible for resolving customer queries efficiently while delivering a high-quality service experience.

Key Responsibilities:

  • Handle inbound/outbound customer queries through calls, emails, or chat
  • Provide accurate, valid, and complete information to customers
  • Ensure customer satisfaction and maintain professional communication
  • Escalate unresolved issues appropriately
  • Work in night shifts as part of a 24/7 support team
  • Maintain documentation and reports as per company standards

Requirements:

  • Excellent verbal and written communication skills in English
  • Willingness to work night shifts and rotational weekly offs (5-day work week)
  • Graduate freshers are welcome
  • Undergraduates must have a minimum of 6 months of experience in customer service
  • Strong problem-solving abilities and a customer-first approach
  • Immediate joiners preferred

Perks & Benefits:

  • Competitive salary
  • Performance incentives
  • Career growth opportunities
  • Supportive work environment

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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