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DigiInd
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

DigiInd

3 years

1 - 2 Lacs

shiliguri

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

support service planning training standardization monitoring surveys communication crm mediation

Work Mode

On-site

Job Type

Full Time

Job Description

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

A bachelor’s degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Education:

Bachelor's (Required)

Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:

Hindi (Required)
English (Preferred)

Work Location: In person

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