Customer Support Executive (CSE)

Job Description

Job Title: Customer Support Executive Location: Bangalore, Karnataka (On-Site) Process: Voice Experience: Freshers & Experienced candidates are eligible Salary: Freshers: ₹20,000 CTC Experienced: ₹23,000 - ₹28,000 CTC Qualifications & Requirements: Willingness to work in Night Shift (8 PM - 5 AM PST) Strong English communication skills (both verbal & written) Ability to draft professional emails and comprehend responses CRM tool experience is preferred Work experience required for undergraduates Key Responsibilities: Obtaining records and bills from facilities via email and phone Requesting records and bills through various channels ( email, fax, chart swap, chart request, etc. ) Calling facilities and following up on pending tasks Updating CRM tools with record and bill statuses Maintaining professional telephone etiquette with a polite and courteous approach Actively listening and handling calls with confidence Technical Skills: Basic knowledge of MS Office (Word, Excel, Outlook) Familiarity with CRM software is a plus Good understanding of internet-based applications Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Monday to Friday Night Shift (US Shift) Work Mode: On-site only (Bangalore, Karnataka) We request HR to initiate the hiring process at the earliest. Please confirm the next steps and any additional requirements from your end. Looking forward to your prompt response. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Food provided Health insurance Life insurance Provident Fund Schedule: Monday to Friday Night shift US shift Weekend availability Location: Bengaluru, Karnataka (Required) Shift availability: Night Shift (Required) Work Location: In person