Customer Support Executive (CSE)

Job Title: Customer Support Executive
Location: Nungambakkam, Chennai
Reports To: Sales Manager / Head of Customer Success
Department: Sales and Customer Success
Salary : up to 22,000/- Gross

Looking for Immediate Joiners
Since If your interested apply for this Role

Roles and Responsibilities:

• Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
• Understand customer needs and communicate how the product adds value to meet those needs.
• Upsell or cross-sell additional products or services to maximize sales revenue.
• Provide personalized recommendations and suggestions based on customer preferences.
• Follow up with customers to ensure their satisfaction and encourage repeat purchases.
• Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
• Order checking and Quality Checks prior to shipping products to customers.
• Follow up with Logistics for tracking shipments, and order fulfilment.
• Make video product demos of sarees and clothes to customers who need more information.

Key Skills

• English communication skills - Oral, Telephonic and Written
• Pleasant and sweet temperament
• Systematic follow ups with customers
• 0 - 2 Years of experienced candidates can apply.

Send to resume to [email protected]
Contact: 9043018851 OR WhatsApp

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• What is your last salary?

Education:

• Diploma (Required)

Experience:

• Customer support: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Direct sales: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person