Customer Support Associate

Job Description

Join Our Team at Avishya! Position: Sales and Customer Support Executive Location: Nungambakkam, Chennai Experience Required: Minimum 1 Year. (This role is also ideal for graduates who are eager to begin their careers in a dynamic and fast-growing e-commerce environment) About Us: Avishya is a premium Indian ethnic apparel omnichannel brand that celebrates the timeless beauty of handcrafted artistry. We collaborate with skilled weavers and artisans from across India to bring exquisite, authentic ethnic wear to discerning customers across the globe. Role Overview: We are looking for a dynamic, customer-centric professional to join our team as a Sales and Customer Support Executive. This role combines sales expertise with a passion for delivering exceptional customer experiences. Roles and Responsibilities: Understand customer needs and communicate how the product adds value to meet those needs. Upsell or cross-sell additional products or services to maximize sales revenue. Provide personalized recommendations and suggestions based on customer preferences. Follow up with customers to ensure their satisfaction and encourage repeat purchases. Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call. Order checking and Quality Checks prior to shipping products to customers. Follow up with Logistics for tracking shipments and order fulfilment. Key Skills and Attitude: English communication skills - Written & Spoken Pleasant and sweet temperament Enthusiastic and energetic attitude High outcome orientation Age : below 26 How to Apply: Send your updated resume to: [email protected] Contact us at: 9043091812, 9043018851 Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Health insurance Life insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Shift allowance Yearly bonus Application Question(s): Are you a Immediate Joiners? Education: Bachelor's (Preferred) Experience: Customer support: 1 year (Preferred) Sales: 1 year (Preferred) Language: English (Required) Work Location: In person