Posted:5 hours ago|
Platform:
On-site
Full Time
Job Title: Customer Support Associate
Location: Padamugal, Kochi
Employment Type: Full-Time
Industry: Customer Support / BPO
Job Overview
We are looking for Customer Support Associates to handle inbound customer calls and provide timely, accurate assistance. The role requires strong communication skills in Malayalam and a customer-focused attitude.
Work Details
· Shift Timing: Rotational shifts between 8:00 AM – 8:00 PM
· Weekly Off: Rotational combo off
· Calling Type: Inbound calls
Key Responsibilities
· Handle inbound customer calls professionally and courteously
· Understand customer queries and provide effective solutions
· Maintain accurate call and customer records
· Ensure customer satisfaction through quality service
· Follow company processes and service standards
Qualifications & Skills
· Education: +2 / Any Degree
· Language: Malayalam (mandatory)
· Basic communication and listening skills
· Customer-oriented mindset
· Willingness to work rotational shifts
Salary & Benefits
· Salary: ₹12,000 – ₹15,000 per month
· Incentives: Performance-based incentives
· Training and career growth opportunities
Job Types: Full-time, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Ability to commute/relocate:
Application Question(s):
Work Location: In person
Primeiro Innovative Solutions Pvt Ltd
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