Posted:3 hours ago|
Platform:
On-site
Full Time
Responsibilities and Duties:
Person responsible for this role will be core to our company's philosophy of delivering timely, prompt and efficient service to our Channel Partners and Corporate Customers.
Core responsibility involves registering service calls and responding to customer's query with regard to service delivery.
Ensure highly satisfactory service support system in place by providing timely and instant response for all the queries raised by the Customers.
Need to work on company's internal TAT and make sure to address the customer needs well within the TAT
Coordinate with service engineers and be a bridge between Service engineer, Channel Partners and corporate customers
Following up with clients on approval of Service Costs and also maintaining feed back mechanism
Prompt maintenance of records and up to date updation of log on system for each service call
Maintain coordination between various departments to provide required information to clients.
Daily reporting and weekly reporting to management and engineers.
Qualifications and Skills
Graduate with excellent and pleasing communication skills
Hindi fluency is must
Basic computer operations
Analytical and problem solving ability
2-3 years experience in similar role with proven track record will be considered and given priority.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Experience:
Language:
Work Location: In person
Speak with the employer
+91 9789819872
ARIHANT MAXSELL TECHNOLOGIES PVT LTD
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