Tech Support Engineer – Hindi

We are looking for a Tech Support Engineer – Hindi who is a proactive problem-solver and technical troubleshooter

Technical Issue Troubleshooting

· Diagnose and resolve customer issues related to software, hardware, and networking

· Use remote tools (TeamViewer, Any Desk) to access and troubleshoot devices or systems

· Guide customers through step-by-step technical solutions

Ticket Management

· Log and track issues using ticketing systems

· Prioritize and categorize support tickets based on severity

Customer Communication & Updates

· Communicate technical concepts clearly and effectively to non-technical users

· Provide regular progress updates on open issues

· Maintain high levels of customer satisfaction and empathy

Language Skills

· Fluency in Hindi and English is mandatory

· Additional language skills are a plus

Ideal Candidate Profile

✅ Fresher – 4 years experience in technical or customer support
✅ Solid troubleshooting skills in software, hardware, and networks✅ Strong understanding of remote support tools and diagnostic methods✅ Excellent communication skills in Hindi and English✅ Calm and logical approach to problem-solving✅ Able to collaborate across teams and manage priorities✅ High sense of ownership and customer-centric mindset

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Language:

• Hindi (Required)

Work Location: In person

Expected Start Date: 11/08/2025