Customer Support Executive (CSE)

Job Description

About BASSH Clothing And Apparels. BASSH Clothing and Apparels is a new age clothing company that is into the manufacturing of trendy wear for young women. Having our in-house manufacturing and design team, we are a young team with a vision to disrupt the fashion industry. We operate in our brand name - ANVESHANA. About the job Key responsibilities: Respond to customer inquiries regarding order status, delivery updates, and product issues via WhatsApp, email, and social media. Coordinate with delivery partners to ensure timely and successful order fulfillment. Handle escalations and ensure every customer concern is resolved with professionalism and empathy. Maintain proper records of communication and escalate any critical issues to the supervisor or relevant department. For customized product inquiries, gather initial details and hand over the lead to the assigned designer for closure. Work closely with the operations team to ensure accurate information is relayed to customers in real-time. Requirements: Minimum Any Degree. Experience: Freshers / 0-2 years. Excellent communication skills in English and regional language(s). Customer-first attitude with a calm and problem-solving mindset. Familiarity with WhatsApp Business, Gmail, and basic CRM tools is a plus. Prior customer support experience is a bonus. Location of work: Work from Office, R S Puram, Coimbatore. Salary: 10,000-12,000/month + Incentives if any sales pitched and converted. Looking for Immediate joiners. Please complete the following to apply: 1. Send your CV to hr.basshclothing@gmail.com We would like to take your application to next step. 2. Here is a short task for you, Go through our brand on www.instagram.com/anveshanaclothing, www.anveshanaclothing.com - understand what we do and speak for 2 minutes explaining about our brand as if to a new customer (what products we provide, what kind of services etc., both in English and Tamil / Hindi (If you know) separately and share us the audio recording to this email ID- hr.basshclothing@gmail.com. 3. Complete and share Candidate Information Form and Psychometric test: Fill in this Candidate G - Form https://forms.gle/8XnhPionMhdPosaTA Complete this Psychometric test. Copy the web result page link from your browser and share your results with us by replying to these emails hr.basshclothing@gmail.com and hello@anveshanaclothing.com. Psychometric Test Link: https://www.psychometricinstitute.com.au/test-area-instructions.asp?testid=18 Please take the test at your earliest convenience and ensure that you submit your genuine results without attempting multiple tries. The results should reflect your true profile to help us assess the best fit for the role. Kindly share the results link with us within 24 hours of receiving this message. Job Types: Full-time, Part-time, Fresher Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Flexible schedule Schedule: Day shift Weekend availability Supplemental Pay: Commission pay Ability to commute/relocate: Rs Puram, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Excellent communication skills in English and any multiple regional languages Language: Hindi (Preferred) English (Required) Tamil (Preferred) Work Location: In person