Customer Support Executive (CSE) Aftersales

About the Role:

We are seeking a dedicated Customer Support Executive with a medical background to join our team. The ideal

candidate will not only handle customer queries with empathy and professionalism but will also use their medical

knowledge to build trust, resolve concerns, and ensure customer retention.

Key Responsibilities:

 Provide prompt, empathetic, and accurate support to customers through calls, emails, or chats.

 Understand and address customer concerns with the aid of medical knowledge and product expertise.

 Guide customers on the proper usage and benefits of our medical devices/services.

 Proactively engage with customers to build long-term relationships and improve retention.

 Collaborate with internal teams (sales, technical, and operations) to resolve issues effectively.

 Maintain detailed records of customer interactions, feedback, and resolutions in CRM systems.

 Educate customers about new features, updates, or services that align with their needs.

Requirements:

 Bachelor’s degree in Life Sciences, Nursing, Pharmacy, Paramedical, or related medical field.

 1–3 years of experience in customer support, patient care, or medical device/healthcare industry.

 Strong knowledge of medical terminology and ability to explain concepts in simple terms.

 Excellent communication, listening, and problem-solving skills.

 Ability to handle sensitive information with discretion and empathy.

 Proficiency in CRM tools and MS Office is an advantage.

Key Competencies:

 Strong interpersonal skills with a customer-first mindset.

 Ability to retain customers by building rapport and trust.

 Patient, empathetic, and solution-oriented approach.

 Team player with the ability to collaborate across departments.

What We Offer

 Hands-on exposure to multiple areas of business.

 Learning opportunities under experienced professionals.

 Growth prospects into management roles based on performance.

 A collaborative and supportive work culture.

 Workplace in Dehradun with a balance of career growth and lifestyle.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,759.95 - ₹27,884.00 per month

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• Do you know about Cardiology?

Work Location: In person