Customer Support Executive (CSE)

Job Description

*Job Title:* Customer Relation Executive *Location:* Advanced Grohair & Gloskin Clinic - Hiring in Multiple *Shift Timings:* - *Shift 1:* 10:00 AM - 7:00 PM - *Shift 2:* 11:00 AM - 8:00 PM *Week off:* Rotational *Eligibility:* - Female candidates only - Education: Undergraduate Degree (UG) or equivalent - Proficiency in English communication (both written and verbal) *Job Responsibilities:* - *Client Reception:* Greet clients and visitors warmly and professionally, creating a positive first impression of the clinic. - *Appointment Scheduling:* Manage and schedule appointments for clients, ensuring efficient and timely service. - *Customer Support:* Provide detailed information on clinic services, treatments, and packages, assisting clients with inquiries and concerns. - *Coordination with Staff:* Communicate with the clinic’s medical and administrative team to ensure smooth coordination of services and appointments. - *Billing & Payments:* Assist with billing procedures, process payments, and maintain accurate transaction records. - *Client Follow-ups:* Make reminder calls or send messages to clients regarding appointments and upcoming services. - *Office Administration:* Maintain and manage office records, including appointment logs, client data, and other necessary documentation. - *Clinic Cleanliness & Organization:* Ensure that the front desk area and waiting lounge are clean, organized, and welcoming at all times. - *Confidentiality:* Handle all client and medical information with the utmost confidentiality, adhering to the clinic’s privacy standards. - *Assist in Clinic Operations:* Support daily clinic operations and assist with ad-hoc tasks as needed. *Desired Skills & Qualifications:* - Strong communication and interpersonal skills, with the ability to interact professionally with clients, staff, and visitors. - Good organizational skills and the ability to handle multiple tasks efficiently. - Proficient in MS Office Suite (Word, Excel, PowerPoint). - Positive and approachable attitude with a focus on client satisfaction. - Prior experience in customer service, healthcare, or the beauty industry is an advantage, but not mandatory. *Benefits:* - Competitive salary and benefits package. - Rotational week off for work-life balance. - Career development and learning opportunities in the healthcare and aesthetics field. - Supportive and friendly work environment at a renowned clinic. If you are passionate about delivering excellent customer service in a dynamic and client-focused environment, we encourage you to apply for the Front Desk Executive position at Advanced Grohair & Gloskin Clinic! Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Schedule: Day shift Morning shift Work Location: On the road