Customer Support Executive

1 years

3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Success Associates. The ideal candidate will have prior experience in international customer support, excellent communication skills, and a proactive approach to handling customer queries.

Key Responsibilities:

  • Handle and resolve customer queries efficiently via calls or emails.
  • Ensure a high level of customer satisfaction through excellent service.
  • Collaborate with internal teams to resolve customer issues.
  • Document interactions accurately in the system.
  • Maintain a professional and empathetic tone in all communications.
  • Adhere to shift timings and meet performance metrics.

Requirements:

  • Graduate from a recognised institution.
  • 1+ year of experience in international voice support is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and interpersonal skills.
  • Willingness to work in rotational shifts and on rotational weekly offs.
  • Comfortable with a fast-paced and target-driven environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹29,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • International Voice/Blended: 1 year (Required)

Language:

  • fluent English (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

Speak with the employer
+91 9990011270

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