We are looking for passionate, dedicated professionals to join our team. As part of The work allies you will be key in delivering exceptional customer support over email and chat . You’ll be part of a dynamic team that values innovation, quality, and efficiency, helping our clients scale while improving their bottom line. Roles & Responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through email, and live chat support channels; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Maintaining Email Templates: Creating or updating standard email response templates for common inquiries or tasks. Gathering feedback from customers through email and using it to improve service quality or resolve recurring issues. Ensuring that each customer email is handled with empathy and professionalism, aiming to leave a positive impression and promote customer satisfaction. Continuously monitor and improve performance metrics for client accounts, ensuring quality standards are met. What s in it for you Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace Shift - Night Shift Skills & Qualifications: Strong communication and problem-solving skills. Minimum 2 year of experience in customer support (email and chat) Knowledge of business process outsourcing and/or co-outsourcing is an advantage. Ability to work in a fast-paced, deadline-driven environment. Education UG /PG must Fluent English Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
We are looking for passionate, dedicated professionals to join our team. As part of The work allies you will be key in delivering exceptional customer support over email and chat . You’ll be part of a dynamic team that values innovation, quality, and efficiency, helping our clients scale while improving their bottom line. Roles & Responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through email, and live chat support channels; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Maintaining Email Templates: Creating or updating standard email response templates for common inquiries or tasks. Gathering feedback from customers through email and using it to improve service quality or resolve recurring issues. Ensuring that each customer email is handled with empathy and professionalism, aiming to leave a positive impression and promote customer satisfaction. Continuously monitor and improve performance metrics for client accounts, ensuring quality standards are met. What s in it for you Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace Shift - Night Shift Skills & Qualifications: Strong communication and problem-solving skills. Minimum 2 year of experience in customer support (email and chat) Knowledge of business process outsourcing and/or co-outsourcing is an advantage. Ability to work in a fast-paced, deadline-driven environment. Education UG /PG must Fluent English Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
We are looking for passionate, dedicated professionals to join our team. As part of The work allies you will be key in delivering exceptional customer support over email and chat . You’ll be part of a dynamic team that values innovation, quality, and efficiency, helping our clients scale while improving their bottom line. Roles & Responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through email, and live chat support channels; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Maintaining Email Templates: Creating or updating standard email response templates for common inquiries or tasks. Gathering feedback from customers through email and using it to improve service quality or resolve recurring issues. Ensuring that each customer email is handled with empathy and professionalism, aiming to leave a positive impression and promote customer satisfaction. Continuously monitor and improve performance metrics for client accounts, ensuring quality standards are met. What s in it for you Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace Shift - Night Shift Skills & Qualifications: Strong communication and problem-solving skills. Minimum 2 year of experience in customer support (email and chat) Knowledge of business process outsourcing and/or co-outsourcing is an advantage. Ability to work in a fast-paced, deadline-driven environment. Education UG /PG must Fluent English Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
We’re Hiring – Back Office Executive (Night Shift) Location: Indore Experience: Minimum 1 Year Shift: Night Shift We are looking for a Back Office Executive to join our team in Indore. Responsibilities: Clerical tasks including raising invoices and handling documentation General back office support Requirements: Minimum 1 year of experience in a similar role Proficient in Microsoft Excel Good communication skills Comfortable working night shifts Job Type: Full-time Pay: ₹9,036.16 - ₹25,457.98 per month Work Location: In person
We’re Hiring – Back Office Executive (Night Shift) Location: Indore Experience: Minimum 1 Year Shift: Night Shift We are looking for a Back Office Executive to join our team in Indore. Responsibilities: Clerical tasks including raising invoices and handling documentation General back office support Requirements: Minimum 1 year of experience in a similar role Proficient in Microsoft Excel Good communication skills Comfortable working night shifts Job Type: Full-time Pay: ₹9,036.16 - ₹25,457.98 per month Work Location: In person
We’re Hiring – Back Office Executive (Night Shift) Location: Indore Experience: Minimum 1 Year Shift: Night Shift We are looking for a Back Office Executive to join our team in Indore. Responsibilities: Clerical tasks including raising invoices and handling documentation General back office support Requirements: Minimum 1 year of experience in a similar role Proficient in Microsoft Excel Good communication skills Comfortable working night shifts Job Type: Full-time Work Location: In person
We’re Hiring – Back Office Executive (Night Shift) Location: Indore Experience: Minimum 1 Year Shift: Night Shift We are looking for a Back Office Executive to join our team in Indore. Responsibilities: Clerical tasks including raising invoices and handling documentation General back office support Requirements: Minimum 1 year of experience in a similar role Proficient in Microsoft Excel Good communication skills Comfortable working night shifts Job Type: Full-time Work Location: In person