1 - 3 years
0 Lacs
Posted:2 days ago|
Platform:
On-site
Full Time
Key Responsibilities:
Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies.
Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system.
Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers.
Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
Building Relationships: Fostering positive customer relationships through professional and empathetic communication.
Essential Skills:
Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely.
Problem-Solving Skills: The ability to analyze situations, identify root causes of problems, and develop effective solutions.
Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanor.
Interpersonal Skills: Building rapport with customers and colleagues.
Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.
CLINTS SOLUTIONS LLP Hiring For CLiNTS HR Solutions
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
3.0 - 5.0 Lacs P.A.
0.6 - 0.6 Lacs P.A.
Noida, New Delhi
Experience: Not specified
2.0 - 3.0 Lacs P.A.
Shillong, Kohima, Indore
Experience: Not specified
2.75 - 4.75 Lacs P.A.
Pune, Ahmedabad, Delhi / NCR
Experience: Not specified
1.75 - 2.5 Lacs P.A.
Guwahati
Experience: Not specified
1.75 - 2.0 Lacs P.A.
Gurugram
Experience: Not specified
1.75 - 2.75 Lacs P.A.
Nagercoil
Experience: Not specified
1.2 - 1.44 Lacs P.A.
Experience: Not specified
1.8 - 2.4 Lacs P.A.
Experience: Not specified
3.0 - 4.2 Lacs P.A.
