Customer Support Executive

Job description:

We are seeking an Individual with strong Collections/Accounts Receivable Or International Customer Service experience to manage customer interactions while ensuring timely collection of outstanding payments. This role blends customer service with credit and collections responsibilities, requiring excellent communication, follow-up skills, and attention to detail. You will be the primary point of contact for customers regarding billing, payment issues, and account status.

Roles and Responsibilities

• Proactively follow up on overdue accounts to secure timely payments.
• Contact customers to remind them of outstanding invoices, negotiate payment terms, and resolve disputes.
• Review customer accounts to identify discrepancies, payment issues, or potential risks.
• Coordinate with Finance, Billing, and Sales teams to resolve invoice disputes or account problems.
• Send statements, reminders, and collection notices as needed.
• Track collection activities and maintain accurate AR records.
• Support month-end AR reconciliation and reporting.
• Meet or exceed collection targets and service-level expectations.

Qualifications & Requirements

• Bachelor’s degree in any field related field (preferred but not mandatory).
• 1–3 years of experience in international customer service and/or collections or accounts receivable.
• Excellent communication, negotiation, and customer-handling skills.
• Ability to manage difficult conversations while remaining professional and customer-focused.
• Proficiency in MS Office (Excel, Outlook) and
• Strong organizational skills with the ability to prioritize and manage multiple tasks.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Leave encashment
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Panchkula, Haryana (Required)

Work Location: In person