Customer Support Executive

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About Qnnox

Qnnox

From structured reward programs to corporate gifting solutionsincluding tech gadgets, gift cards, branded merchandise, custom care packages, digital vouchers, and experiential rewardswe design strategies that motivate, engage, and foster long-term loyalty. At Qnnox, we dont just rewardwe build relationships that last.

Key Responsibilities

• Handle customer queries, complaints, and requests via calls, emails, and chats in a professional manner.
• Maintain accurate records of interactions in the CRM system and ensure timely resolution.
• Generate leads, support client acquisition, and contribute to achieving sales targets.
• Assist in creating engagement strategies for loyalty programs and corporate gifting solutions.
• Collaborate with the internal team to escalate issues and ensure smooth resolution.
• Meet daily/weekly performance metrics for customer satisfaction and lead conversion.

Requirements

• Bachelors degree or equivalent qualification (preferred).
• Strong communication skills in English (professional) and Hindi (conversational/professional).
• Prior experience in customer support, telesales, or inside sales will be an advantage.
• Proficient with CRM tools, MS Office, and digital communication platforms.
• Strong multitasking and problem-solving abilities with a customer-first mindset.
• Immediate joiners will be preferred.

What We Offer

• Fixed salary up to ?15,000 per month.
• Attractive performance-based

  incentives up to ?25,000 per month,

  providing high earning potential for achievers.
• Opportunity to learn directly from industry experts with over 16 years of experience.
• Career growth opportunities in both customer success and sales functions.
• 6-days working environment, no work-from-home.
• A collaborative team culture with professional development support.