Posted:2 days ago|
Platform:
On-site
Full Time
Key Responsibilities
Answering inbound calls: to address customer queries, complaints, and requests.
Providing information: about products, services, and upcoming promotions.
Resolving issues: and complaints in a timely and satisfactory manner.
Building positive rapport: with customers to foster loyalty and satisfaction.
Documenting customer interactions: and following up on unresolved issues.
Essential Skills and Qualities
Communication Skills: Clear, concise, and articulate verbal communication is crucial for effective interactions.
Active Listening: Attentively listening to understand customer concerns without distraction.
Empathy and Patience: Understanding and sharing the customer's feelings while remaining patient, especially during challenging calls.
Problem-Solving: The ability to analyze customer issues and find effective solutions within company guidelines.
Product Knowledge: Having a thorough understanding of the company's products and services to assist customers accurately.
Emotional Intelligence: The capacity to manage one's own emotions and understand others' emotions to navigate interactions effectively.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
BLASTCORR INDIA PVT LTD
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