Customer Support Executive | 22K upto | Gandhi Nagar Delhi

Job Title: Customer Support Executive

Company: Balwom Textiles India
Location: Gandhi Nagar, Delhi
Working Days: Tuesday to Sunday (Monday Off)
Salary: ₹18,000 – ₹22,000 per month (based on experience)

About the Company:

Balwom Textiles India is a leading manufacturer and wholesaler of Suits, Sarees, and Indo-Western wear, catering to both retail and wholesale customers. We take pride in our premium quality, service, and innovation in ethnic fashion.

Job Role & Responsibilities:

• Handle customer calls, WhatsApp chats, and social media inquiries professionally and promptly.
• Provide product details, pricing, availability, and order updates to customers and distributors.
• Assist customers with order placements, returns, and exchange requests.
• Maintain accurate customer interaction records and follow up to ensure satisfaction.
• Coordinate with the sales, dispatch, and warehouse teams for smooth order processing.
• Resolve customer complaints efficiently and escalate unresolved issues to the HR or management team when required.
• Update customer databases and help in building strong client relationships.
• Support in gathering customer feedback and sharing insights for service improvement.

Requirements:

• Experience: 1–3 years in customer support (preferably in textile, retail, or fashion industry).
• Education: Minimum 12th pass or graduate.
• Skills: Good communication in Hindi and basic English, polite and professional phone etiquette, basic computer knowledge (Excel, WhatsApp, Email).
• Personality: Patient, customer-focused, and team-oriented.

Benefits:

• Salary: ₹18,000 – ₹22,000 per month
• Monday Off (Tuesday–Sunday working)
• Friendly work environment in the heart of Gandhi Nagar’s textile market

To Apply:
Send your CV or WhatsApp your details to:995659547Contact Person: Vimlesh Singh – HR Manager
Balwom Textiles India, Gandhi Nagar, Delhi

Job Type: Full-time

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person