Customer Support Executive | 0-1 Year Experience

Company Description

Zybra is an automated accounting application for businesses. The company's mission is to help business owners save time on their business finances and accounts by providing a powerful, automated, and integrated platform and to create a thriving ecosystem that connects all stakeholders

Role Description

As a Customer Support Executive at Zybra Private Limited, you will play a crucial role in ensuring our clients receive top-notch support for our accounting software. Your knowledge of accounting software, GST, effective communication skills, and problem-solving abilities will be essential in delivering exceptional service to our customers. Additionally, your computer skills and proficiency in MS-Office will allow you to navigate our systems seamlessly and provide timely solutions to queries.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Experience in managing Online Support and providing Technical Support
• Excellent communication and interpersonal skills
• Problem-solving skills and the ability to think on your feet
• Ability to work independently and as part of a team
• Experience in finance or business-related fields is a plus
• Bachelor's degree or equivalent experience in a relevant field