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Customer Support Engineer

Customer Support Engineer

Trigent Software

1 - 3 years

1 - 6 Lacs

Hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

Customer Support Technical Support International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB DESCRIPTION Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings. Act as conference operator for high profile calls. First line troubleshooting if problems are reported using diagnostic techniques. Translate user requirements to the system for event execution. Resolve booking issues and ensure latest information is made available for event setup. Remote setup and tear down of Audio Visual events including VCs as per the user requirements. Supporting the client in the use of AV Systems. Supporting Video Conferencing calls. Liaising with stakeholders to ensure successful execution of events Coordinate preventative maintenance to AV equipment. Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises Escalation when problems persist. Promote and adhere to the Company’s policy and procedures. Running metric reports. Any other responsibilities as requested by the lead and / or any designated member from the team. Should be flexible to work in any of the 24 x 7 shift. Skills: Excellent Communication

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Trigent Software

www.trigent.com

IT Services and IT Consulting

Southborough MA

1001-5000 Employees

353 Jobs

Key People

Vikram R. Ahuja

Co-Founder & CEO
Sujay D. Ahuja

Co-Founder & CTO
Krishna Aradhyula

Vice President of Sales

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Customer Support Engineer

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