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Customer Support Engineer

Customer Support Engineer

Sysnet

2 - 3 years

4 - 5 Lacs

Pune

Posted:-1 days ago| Platform:

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Skills Required

Product management Service level Product service Customer satisfaction Remote desktop Customer support Hardware Windows Customer service Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Level

Experience Range

2-3 Years

Required Skills Set

Hardware and Windows, Good Communication Skills

Salary Range

20,000-23,000

Qualification

Graduate/10+2 and 3 Years Diploma

Certification

Optional

Technical Question

How do you approach troubleshooting complex technical issues reported by customers

Can you describe your experience with diagnosing and resolving software or hardware problems remotely

How do you handle difficult or irate customers in a support scenario

Describe a time when you provided exceptional customer service to resolve a challenging issue.

How do you stay updated with the latest features and updates of the products/services you support

Can you explain a technical concept related to our product/service to a non-technical customer

How do you document customer interactions and technical solutions

Provide an example of a report or documentation you created to improve support efficiency or customer satisfaction.

How do you collaborate with other teams (e.g., development, product management) to resolve customer issues

Describe your role in escalating critical issues and coordinating responses across teams.

What customer support tools or systems have you used in previous roles

How do you leverage remote desktop tools or software to assist customers effectively

How do you ensure that customer support processes align with service level agreements (SLAs)

Describe a situation where you identified a recurring issue and implemented a solution to prevent it from happening again.

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Sysnet

Information Technology, Security, Compliance

London

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Customer Support Engineer