Customer Support Engineer

As a Customer Support Engineer at our company, you will be responsible for providing technical support and resolving customer issues efficiently. Your role will involve assisting with basic IT troubleshooting, network setup, and server maintenance. Here is a breakdown of your key responsibilities: - Assist with basic IT troubleshooting, such as setting up equipment (printers, computers) or ensuring that software applications are up-to-date. - Lead efforts in system restoration, data recovery, or reconfiguration in cases of system failure, network issues, or significant disruptions. - Configure and manage network devices such as switches, routers, and firewalls to ensure a stable and secure network infrastructure. - Set up and maintain network devices such as routers, switches, and access points to ensure optimal performance. - Assist with server maintenance, configuration, and troubleshooting, working closely with system administrators or other IT teams when needed. - Provide support for complex network issues, including LAN/WAN connectivity, wireless networks, VPNs, and network security concerns. Qualifications required for this role include: - Any Graduate or Diploma in Computers - Minimum of 2 years of experience Technical Expertise required: - Windows OS - OS Installation - Switches - Routers - IT Support - Network Support Join our team and contribute your expertise to ensure smooth operations and high-quality technical support for our customers.,