Customer Support & Engagement Specialist

About Miror

Miror is India’s largest integrative care platform for women in their midlife and beyond, building

awareness and support around PCOS, perimenopause, and menopause. With an active digital

ecosystem and collaborations with health experts, Miror is on a mission to make women’s health

conversations mainstream, create safe spaces, and drive impactful change in how women access

care, information, and community.

🔑 Key Responsibilities

• Be the first point of contact for members across chat, email, and phone support.

• Assist community members in navigating our app, forums, and events.

• Support ongoing engagement activities like Q&As, polls, and expert sessions.

• Work closely with doctors, nutritionists, and wellness experts to ensure members receive timely guidance.

• Track user feedback and highlight insights to improve the overall experience.

• Provide empathetic, clear communication in English (multi-language skills are a big plus).

• Organise offline events, workshops, and meet-ups to strengthen member connections.

• Tele-call members/customers for feedback, support, and sales-related interactions.

• Represent Miror at external conferences, seminars, and industry events.

✅ What We’re Looking For

• 3–6 years of experience in customer support, community engagement, or related roles.
• Excellent communication skills with the ability to handle sensitive health-related topics.
• Multi-language proficiency (English, Hindi, Kannada, Tamil, or others) is an advantage.
• A people-first mindset with patience, empathy, and professionalism.
• Analytical mindset to track member satisfaction and suggest improvements.

🌸 Why Join Miror?

• You’ll be part of a mission-driven team transforming how women experience care during perimenopause, menopause, and beyond.
• This role is not just about customer support — it’s about empowering women through conversations, empathy, and community connections.