Customer support

Job Summary:

We are looking for a Customer Care Executive who can handle customer queries and provide excellent support across multiple channels (calls, chat, email, WhatsApp). The ideal candidate must be fluent in Tamil and English (Hindi/ Malayalam/ Telugu/ Kannada fluency will be added advantage) ensuring smooth communication with customers from diverse regions.

Key Responsibilities:

• Handle inbound and outbound calls, chats, and emails from customers.
• Provide accurate information, resolve queries, and ensure customer satisfaction.
• Maintain proper call logs, CRM entries, and follow-up actions.
• Escalate complex issues to the concerned department in a timely manner.
• Assist in order tracking, complaints, refunds, and general support.

Skills & Qualifications:

• Graduate / Diploma (any discipline).
• Fluency in Tamil and English is mandatory. Hindi/ Malayalam/ Telugu/ Kannada is preferred.
• Excellent communication and listening skills.
• Good computer knowledge and ability to work with CRM software, Excel, and emails.
• Patience, empathy, and customer-first approach.

Preferred Attributes:

• Prior experience in customer support / BPO / call center / e-commerce support.
• Ability to multi-task and handle pressure situations.

Job Type: Full-time

Work Location: In person