Company Description Rupiksha Services Private Limited is a Financial Technology service provider specializing in digital financial and banking services, primarily serving rural and semi-urban populations. Our offerings include Aadhaar Enabled Payment System (AEPS), Domestic Money Transfer (DMT), utility bill payments, Cash Management Services (CMS), bank account opening assistance, credit card issuance, and bill payments, along with other value-added financial services. Role Description This is a full-time on-site role for a Customer Support Representative based in Muzaffarpur. The day-to-day tasks include providing customer support, ensuring customer satisfaction, addressing technical support inquiries, and using analytical skills to resolve issues efficiently. The role requires constant interaction with customers to assist with their financial service needs and managing any concerns they may have. Qualifications Customer Support and Customer Satisfaction skills Excellent Interpersonal Skills for effective communication Technical Support skills to address and resolve issues Strong Analytical Skills for problem-solving Ability to work on-site in Muzaffarpur Prior experience in the financial technology industry is a plus Bachelor's degree in Finance, Business, or a related field preferred
The role of Customer Support Representative based in Muzaffarpur requires you to provide customer support, ensure customer satisfaction, address technical support inquiries, and utilize analytical skills to efficiently resolve issues. Your responsibilities will involve interacting with customers on a regular basis to assist with their financial service needs and address any concerns they may have. To excel in this role, you must possess strong Customer Support and Customer Satisfaction skills, along with excellent Interpersonal Skills for effective communication. Technical Support skills are essential to address and resolve issues, while Strong Analytical Skills will be crucial for problem-solving. The ability to work on-site in Muzaffarpur is a requirement, and prior experience in the financial technology industry is considered a plus. A Bachelor's degree in Finance, Business, or a related field is preferred for this position.,